Xfinity sign in

Xfinity sign in DEFAULT


The Xfinity app is the easiest way to activate your Internet service, get online in minutes, and set up your home network — no technician needed. Never miss a moment with tools to improve your connection like speed test, troubleshooting, and more. Check network status, view your plan details, and even pay your bill, all from the palm of your hand. And get always-on support with 24/7 real-time help and support right from the app with Xfinity Assistant.

Plus, customers with an xFi Gateway get a powerful, more secure connection for your home with exclusive xFi features included in the app:
• Protect your network. Help keep your loved ones safer online with Advanced Security, included at no extra cost.
• Enjoy the ultimate control. Create your own WiFi name and password, assign user profiles, and view and control connected devices.
• Have peace of mind. Pause WiFi for family time, set kid-safe browsing and much more with powerful parental controls.
• Help improve WiFi coverage. Assess the strength of your WiFi and even order an xFi Pod, right from the app.

Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet.

Need help signing in?
- If you don't have an Xfinity ID yet, create one here:
- Look up your existing Xfinity ID:
- Or reset your Xfinity password:

Learn more about your options related to 'California Civil Code §1798.135: Do Not Sell My Info' at


Sign in or sign up on an Xfinity device

Ways to sign in

How you sign in depends on how you get HBO Max.

Subscribe Through Xfinity

If you don't currently have HBO Max, see Subscribe through Xfinity.

Sign in through Xfinity

If HBO Max is part of your Xfinity TV package, here's how to sign in:

  1. Open the HBO Max app on your Xfinity X1 or Xfinity Flex device.
  2. Choose Sign In. You should see a 6 character code. Stay on this screen while you grab your phone or a computer.
  3. Open a web browser on your phone or a computer and type in the address bar (this redirects to This should take you to an Enter Code screen.
  4. Enter the code that appears on your TV, and then choose Next. Code not working?
  5. Choose Sign in with a Provider.
  6. Choose Xfinity and you'll be automatically signed into your Xfinity account, or you'll be prompted to enter your Xfinity ID and password. If you have trouble signing in, see Can't sign in below.
  7. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Enter your name and email address and then choose Create Account. Account found? See the next section.
    • Already have an HBO Max account? Enter your name and your existing HBO Max email address, and then choose Create Account. Next, choose Verify Email Address to link your existing account to your HBO Max subscription through Xfinity. For more info, see Account Found.
  8. Once your TV updates (this will take a minute) you're ready to stream.

Can't sign in?

  • Can't verify subscription message
    Close the HBO Max app and make sure your Xfinity TV package includes HBO Max. To do this, sign in to your Xfinity account at and make sure HBO Max is included. Then, open HBO Max and sign in again.
  • Other sign-in issue
    See Can't sign in through a provider.

Sign in with email and password

If you have an HBO Max email and password, sign in using these Sign-in steps.

Can't sign in?

  • Can't verify subscription message
    Check your subscription status to make sure your subscription is active. To find out who your subscription is billed through, go to and sign in with your account email and password.
  • HBO (HBO NOW) Subscriber?
    If you previously subscribed to HBO (HBO NOW), you need to sign in to HBO Max on your phone or computer (and accept the terms of use) before you can sign in on Xfinity. Here's what you need to do:
    1. Go to on your computer or open the HBO Max app on your phone or tablet.
    2. Sign in using your account email and password (use these sign-in steps).
    3. If you haven't signed in before, you must agree to the Terms of Use and the Privacy Policy for the HBO Max platform. If you choose Access All of HBO Max, then you can stream the entire HBO Max catalog. Or, if you choose Access HBO Only, then you can watch all of HBO on the HBO Max platform.
    4. Go back to your Xfinity device and try signing in again.
  • Other sign-in issue
    See Can't sign in with email and password.

Subscribe through Xfinity

You can add HBO Max to your Xfinity TV package using the HBO Max app on your Xfinity X1 or Flex device. When you sign up, you can choose the Ad-Free or With Ads plan. Learn more about plans.

To subscribe on your Xfinity X1 or Xfinity Flex device:

  1. Press the Home or Xfinity button on your Xfinity voice remote, choose Apps, and then select HBO Max.
  2. Choose a plan: Ad-Free for $14.99/mo or With Ads for $9.99/mo.
  3. Choose Subscribe
  4. Follow the on-screen instructions to subscribe through Xfinity. If HBO Max is already included with your Xfinity TV package, you’ll see a prompt asking you to sign in instead of signing up.

Your first charge happens when you start your subscription. Your subscription will auto-renew each month until you cancel it.

Once you've subscribed, open the HBO Max app and sign in through Xfinity.


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The hassle-free way to manage your Xfinity account anywhere, anytime – with no call needed. It’s easy and fast to access and personalize your WiFi name and password, check for service outages, troubleshoot or refresh your equipment, view and pay your bill, find out your tech’s arrival time, view your channel lineup and update your account whenever and wherever you want.

• Check your balance, view your bill history, and pay your bill using a bank account, credit card or Apple Pay
• Sign up for paperless billing with EcoBill to receive monthly statements to your email inbox instead of your mailbox

Manage Your Account Information
• View your channel lineup
• View and edit your account information, such as your contact phone number, password and email address
• Look up or change your Xfinity ID
• View information about your internet usage
• View your Comcast Digital Voice number

Setup and Troubleshooting:
• View or personalize your WiFi name and password
• Refresh your X1 TV box and troubleshoot your Xfinity devices
• Check the connection status of your devices and get updates on service outages
• Use the Xfinity assistant to ask questions and get help
• Set up your remote to control all of your entertainment

• Check the status, reschedule or cancel your service appointment
• Find out your tech’s estimated time of arrival

Contact Us
• Request a call back from an Xfinity representative
• Find the nearest Comcast Service Center
• Learn more about 'Do Not Sell My Personal Information' options at

Version 1.58.5

We've made some improvements to the app to give you an even better experience. If you have any suggestions or experience any issues, please share at We truly appreciate your feedback.

Ratings and Reviews

3.0 out of 5

34.3K Ratings

, Customer Service

I see a lot of complaints regarding customer service, so thought I’d leave this little tip. I don’t know how much of their CS is outsourced, but regardless, the support by phone is indeed horrible. I always go to one of their stores with changes to my account, and any problems. I’m pretty much stuck with them, as I live in a ‘dead zone’, and Xfinity (Comcast) is the ONLY signal that reaches us. They know they have me over the barrel. But when I go in, they ALWAYS help me whittle mybill down, remove any late fees, and find special bargains for me. The last time in, without even asking, they gave me a month at 1/2 price, and gave me an extra month to catch up on payments. I might be the only one...but Im EXTREMELY happy with them. There’s rarely more than a 10-15 minute wait, and the in person customer service is stellar. On the extremely rare occasions where I’ve had to use the phone, it’s been quite frustrating. Going in person makes ALL the difference. Hope that’s helpful to someone out there!

Commitment to Keeping Customers Connected - NOT

I’ve had an ongoing issue with my internet connection for the past 10 months. I was required to reset my modem almost daily. Last month I started losing connection for hours at a time. Due to COVID, I now work from home and was unable to work. In a 2 week time span, 3 techs and a supervisor came to the house. The techs are the ONLY reason I gave a 1 out of 5 rating, otherwise I would give a -5 if available! They were wonderful!! I was given the supervisor’s email and was told to track the connection loss and send him an email. The issue continued after he left my home, so I sent him a list of the times I lost connection, after they left. NO REPLY. What happened to Xfinity’s 24/7 commitment to ensuring their customers have a connection? I’ll tell you what happened... it never existed! My contract is up next month and I’m seeking other options, rather than renew my contract with Xfinity, because why should I continue to pay for a service that doesn’t work? Btw... when the techs were at the house, they had two different neighbors tells them they were having issues and they described the same issues that I’m having. Which lead the techs to believe it’s the main box. Yet no one has been out to repair the box! Don’t get me started on the chat via the app... it’s worthless! The only thing they tell you is to restart the modem!

Impressively Terrible

God awful company to deal with and by far the worst customer service and internet. For context, I am an engineer, so I’m somewhat tech savvy and certainly not a 90 year old man who doesn’t know internet from radio. Comcast and Xfinity are genuinely IMPRESSIVELY DREADFUL. There surely is no explanation any company can have such bad customer service unless it actually attempts to provide the worst service possible and has engrained “worst customer service possible” into their automated responses and scripts. Most companies could try to be as robotic and soulless, and they would all fail in comparison to how horrible Comcast is. Furthermore, for a company in the Telecom and “Tech” industry, they create terrible products. The My Account app keeps saying “Manage WiFi” and then reroutes me to the XFi app. After I login to the XFi app, it blocks me with a message saying “Upgrade your account” and offers a link. When I click the link it takes me back to the My Account app and says my account is already upgraded. To put a cherry on top of the pile of garbage, the in app chat symbol is completely unresponsive. It literally doesn’t do anything. Honestly this company is either run by a greedy idiot or Satan. Either way it is by far the worst company on Earth. I am blown away and in awe that any corporation could be this horrid. For that that Comcast, you may deserve an applause.

The developer, Comcast, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


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How to Log into Your Comcast or Xfinity Account

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