Illinois EPPICard - the safe and secure way to access your payments!
Get Cash Faster.
Get cash at ATMs, MasterCard®Member bank teller windows, or at your favorite merchant location, displaying the MasterCard® Member Acceptance mark.
Select ATMs displaying the Charter One Bank or SHAZAM Status Privileged brand marks.
Shop with it.
You can use your Illinois Debit MasterCard® at merchant nationwide and there is no fee for point of sale transactions at these locations using your signature or PIN. You may also ask for "cash back" with your purchase.
Notice By Phone For Payments
You can sign up to receive phone or email notification when payments are loaded to your account.
Toll-Free Customer Service.
You have unlimited access to our web site 24 hours a day, 7 days a week, 365 days a year. Once a payment is loaded, you may access information regarding your account via the toll-free customer service telephone number or the Internet at www.eppicard.com.
Receive Monthly Statements.
Use your money throughout the month - it is safe, fast and convenient. You receive a monthly paper statement to itemize and track payments for services you perform, and your purchases or withdrawals.
Your account is FDIC insured and protected by your secret code (PIN).
Access to available balance and transaction history through the Internet.
Cardholders have access to their account information and available balance through the web using a secure and personally selected user ID and password.
Transaction information is displayed immediately in date and time order.
Online access to account information and account balance via the web or Integrated Voice Response (IVR) is the quickest and easiest access method to account information.
Monthly transaction history for the past 60 days is available online, at any time of day for your convenience. Print your monthly statement by selecting the preferred month.
Free Services Using your Debit MasterCard®
- Initial Card Issuance. One new replacement card each year at no cost to you.
- Monthly Paper Statements mailed to your home address.
- Purchases at Point of Sale location, PIN or signature.
- Cash back with purchase.
- One (1) free ATM cash withdrawal at Charter One Bank or SHAZAM Privileged Status locations for each deposit posted to your account each calendar month. Your free transactions at will expire at the end of the next calendar month, if not used.
- One (1) free ATM balance inquiry for each deposit posted to your account only at Charter One Bank or SHAZAM Privileged Status locations. Free transactions expire at the end of the calendar month.
- No monthly Account Maintenance fee.
- Cash withdrawals at MasterCard®Member Bank teller windows.
- Deposit Notification via email, phone or text message.
- Low balance alert via email, phone or text message.
- Access to account information via the web, interactive voice response (IVR) or live operator.
Fees Charged for Other Services Using your Debit MasterCard®
- ATM cash withdrawal after free are used at Charter One Bank or SHAZAM Privileged Status locations your account is charged $1.35 for each withdrawal.
- ATM cash withdrawal at locations other than Charter One Bank or SHAZAM Privileged Status locations your account is charged $1.35 for each withdrawal.
- ATM balance inquiry after free are used at Charter One Bank or SHAZAM Privileged Status locations your account is charged $0.50 for each withdrawal.
- ATM balance inquiry at ATMs other than Charter One Bank or SHAZAM Privileged Status locations your account is charged $0.50 for each withdrawal
- ATM Denial for Insufficient Funds (NSF) your account is charged $0.50 each time.
- IVR Deposit Transfer to another Bank Account your account is charged $1.50 for each withdrawal.
- One new replacement card each year at no cost to you. After free replacement your account is charged $4.00 each request.
- Expedited replacement card delivery your account is charged $15.00. This is a two day delivery, business days only.
- International Transactions your account is charged a 3% currency conversion fee.
Receiving Child Support
There are two ways to received child support payments, EPPICardTM Debit MastercardR Card or direct deposit into a personal bank account. If you choose to receive support payments directly into a checking or savings account, you will be given a direct deposit enrollment form during your Intake Interview. The form must be completed and forwarded to the PA Collection and Disbursement Unit (PA SCDU). Or, you may contact PA SCDU directly at 1-877-727-7238 to set up direct deposit. If you do not choose direct deposit, an EPPICardTM will be issued to you.
PA SCDU receives and sends out child support payments. Pennsylvania's Department of Human Services operates PA SCDU.
What is an EPPICardTM Debit MastercardR Card?
The EPPICardTM is a fast, convenient way to receive your child support payments. The EPPICardTM is safer than using cash or checks. The EPPICardTM is a type of debit card.
How does the EPPICardTM work?
Your support payments are sent electronically to an account that has been set up only for your child support payments. When payments are sent electronically, you get them more quickly and safely. You cannot make your own deposits into your EPPICardTM account. You will need to select a Personal Identification Number, also known as a PIN to activate your EPPICardTM.
Where can I use the EPPICardTM?
The EPPICardTM can be used at any location that accepts MastercardR or displays its logo such as banks, retail stores, and automatic teller machines (ATM). You can get cash back with purchases at many businesses like grocery stores. You can use your EPPICardTM for all of your purchases as long as you have money in your account.
How do I use the EPPICardTM?
- To make purchases: Present your card when paying. The amount of your purchase is automatically deducted from your account.
- To get cash:
- From a teller at a bank: Give your card to a teller at any bank displaying the MastercardR logo and ask for the amount of cash you want that is available to you. There is no charge to you to get cash from a bank teller where the MastercardR logo is displayed. When making your cash withdrawal, do not ask the teller for a cash advance.
- Cash back with a purchase: Many retail stores accept MastercardR, in addition to grocery stores, and will give you cash back with no fee when you make a purchase.
- At ATMs: You can use any ATM that has the MastercardR logo. There may be associated ATM fees.
If you are an EPPICardTM cardholder and you have a question about your support payment, you may call EPPICardTM customer service at 1-800-304-1669 or access the website at www.eppicard.com.
The phone number is toll-free nationwide. You can review your payment information 24 hours a day, 7 days a week.
Must I do anything else?
The law requires each parent to tell the DRS within 7 days of a change happening, such as moving, changing employment or getting married.
Please be sure the DRS has your current address. The DRS lists your address in PACSES, the state's child support computer. You can update this information online at www.childsupport.state.pa.us.
If you have questions about your case that are not related to your support payment, please call our office at 724-430-1260.
The Wisconsin EPPIC Debit MasterCard
My debit card is expiring soon. What do I need to do?
The expiration date is shown on the face of the debit card as the "Good Thru" date. Five weeks before the cards expire, EPPIC will automatically send out new cards to the last-known address on file. The post office will not forward the cards. Cardholders who have not maintained their current address with EPPIC should call the toll free number at 1-877-253-3686 to update their address and have another card issued to them.
I am signed up for direct deposit. Why did I receive a debit card in the mail?
If you switch from debit card to direct deposit your child support payments will be sent to your bank account, but your debit card account with EPPIC remains open (with no balance). This happens in case you cancel direct deposit, or you decide you want to use the debit card method of payment in the future. You received a new debit card because your original card expired. Keep your debit card in a safe place in case you ever want to use it for child support payments in the future. If you are signed up for direct deposit, funds will continue to go to your bank account until you cancel direct deposit.
How long does it take to receive my debit card?
If you have a new child support case the first payment to your account will automatically trigger enrollment in the Wisconsin EPPIC Debit MasterCard program, unless you signed up for direct deposit. The debit card should arrive 5-10 days after the payment posts. You may access your funds immediately by activating your debit card. To activate your EPPIC Debit MasterCard, you must call the EPPIC customer service number (1-877-253-3686) and follow the instructions to activate.
I have not received my EPPIC Debit MasterCard. What should I do?
Child support customers who received notification of enrollment but have not received their Wisconsin EPPIC Debit MasterCard in the mail within 10 days of a collection posting to their account should contact EPPIC customer service, at 1-877-253-3686, and follow the instructions to report lost, stolen, or damaged cards. It might be that you have moved and the address the child support agency has for you is no longer valid. You may update your address online through Child Support Online Services, by calling the KIDS Information Line, at 1-800-991-5530, or by contacting your Child Support Agency to provide them with your correct address.
Who do I call with questions about my debit card?
If you have questions about your debit card, call EPPIC customer service, at 1-877-253-3686. The number is printed on the back of your card. EPPIC customer service is available 24 hours per day, 7 days per week.
What if I do not speak English?
EPPIC and the KIDS Information Line employ bi-lingual customer service staff. Translation services are available in many languages.
How can I change my address?
Debit card customers must update their address with the child support agency that manages their case and with EPPIC. You may change your address associated with the Wisconsin Child Support program online through Child Support Online Services or by calling the KIDS Information Line, at 1-800-991-5530. You may also contact your local child support agency to provide your updated address. In addition to notifying your child support agency, you must also notify EPPIC of this change by calling 1-877-253-3686. If you don't want to call, you may create a secure user ID and password at www.eppicard.com and report your changes online.
How do I report fraudulent charges?
If you believe there are fraudulent charges on your EPPIC debit card account, call the EPPIC fraud line, at 1-888-545-5577, to begin the fraud claim filing process.
Should I report upcoming out of state travel to EPPIC?
Yes, if you plan to use your debit card while traveling out of state it is important that you contact EPPIC customer service before traveling out of state to ask that a travel alert NOT be placed on your EPPIC Debit Card. The number is printed on the back of your card. EPPIC customer service is available 24 hours per day, 7 days per week.
I don't want my child support on a debit card. What are my options?
If you do not want the Wisconsin EPPIC Debit MasterCard as your payment method you must complete an application for direct deposit and submit your completed application to the Wisconsin Support Collections Trust Fund at the address found on the upper left hand side of the application. Once the application is processed all your future payments will be routed to your bank account. If you change banks, or close your account on file you will have to submit a new direct deposit form with the new account information.
I signed up for direct deposit. How do I get my money off the EPPIC debit card?
- Activate your Wisconsin EPPIC Debit MasterCard by calling EPPIC customer service, at 1-877-253-3686. Once activated you can withdraw all remaining funds at and ATM or bank branch.
- Call EPPIC customer service, at 1-877-253-3686, and speak to a customer service representative. Ask EPPIC to send you a check for the balance remaining on your account. EPPIC may charge a fee to your account when you request a check.
How much money can I take out at an ATM each day?
Effective January 1, 2015, when using your card at an ATM, the maximum amount that may be withdrawn per calendar day is $500.00. If you need to withdraw more than $500.00, you may withdraw more money at a bank or credit union teller window.
Can I use my EPPIC debit card to pay for fuel at the pump?
Yes. When you use your debit card to pay for fuel at the pump there will be a hold placed on your account funds by the vendor. The hold will be between $1 and $75, and will be released an hour after your make your gas purchase.
What should I do if my EPPIC debit card is lost or stolen?
Please contact EPPIC customer service, at 1-877-253-3686. Listen closely to the IVR and follow the instructions to report a lost or stolen card.
What information and features are available online at www.eppicard.com?
- Change your contact information with EPPIC
- View balance and account information
- Sign up for monthly activity statements
- Sign up for deposit notifications by email, phone, or text message
- Sign up for low balance alerts by email, phone, or text message
What happens when a customer enrolled in the Wisconsin EPPIC Debit MasterCard dies?
The customer's legal representative should call EPPIC customer service, at 1-877-253-3686, to speak to a customer service representative. The legal representative must provide specific documents to EPPIC to prove their legal right the the deceased customer's funds.
Public Notice: All EPPICard VISA® Debit Cards deactivated on September 24, 2020. Please refer to the Notice of Change letter mailed to you in July, or call EPPICard Customer Service at 888-393-5866 for more details on accessing balances from VISA® cards after September 24, 2020.
Electronic payments are more convenient and safer than paper checks by eliminating the possibility of a check being lost, damaged, or stolen. Electronic payments also expedite payments to the participants by avoiding delays caused by mail services. A custodial party may choose which method of electronic payment is preferred. The selected method will be the same for all of that custodial party's child support cases as long as the payments are posted by the State Child Support Bureau, or by Allen, Marion, or Vanderburgh County Clerks' offices. Payments posted directly at other local County Clerks' offices will be issued by check to the custodial party.
WHAT ARE MY CHOICES?
Child Support payments are deposited into a custodial party's personal checking or savings account. If a custodial party chooses direct deposit, he/she must complete and return the Direct Deposit Authorization Form, State Form 51519, with all necessary documentation to the Indiana State Central Collection Unit (INSCCU). After an initial 10 day waiting period to allow for verification of the banking information, any child support payments received will begin to be deposited into the designated account. Custodial parties who have questions about direct deposit or have made changes to their designated account should contact the Kidsline at (800) 840-8757.
Way2Go Mastercard® Debit Card
The Way2Go Mastercard® Debit Card is designed for safety and convenience. The debit card account is a good choice if a custodial party wishes to keep support payments separate from a personal bank account or if a custodial party does not have a personal bank account. Additionally, payments received on the Way2Go Mastercard® Debit Card are viewable online. The debit card service also allows a custodial party to enroll in various automated text or email notifications. For more information on the Way2Go Mastercard® Debit Card, please call the debit card customer service line at (833) 959-2437 or click: Way2Go Mastercard® Debit Card.
The new Way2Go Mastercard® Debit Card offers more services at no charge. For a complete list of fees, click here.
Additional Way2Go Mastercard® Information
For questions on VISA EPPICards, contact EPPICard Customer Service at 888-393-5866.
Sign up eppicard
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