Ups operations manager job description

Ups operations manager job description DEFAULT

Operations Manager

The TMS Operations Manager’s objectives are to develop operational goals and plans, monitor and communicate operations performance, manage operations to meet customer deadlines, and maintain a close relationship with clients. He/She is responsible for managing departmental financial performance, organizing and prioritizing workloads, and developing and maintaining standard operation procedures (SOPs). This position manages supervisors within the department.

The TMS Operations Manager serves as a liaison between the client, the government, and third party agencies to ensure adherence to regulatory guidelines. He/She evaluates non-traditional UPS solution opportunities (e.g., technology systems, etc.) to assist in problem resolution on customer issues and for enhancement of growth opportunities. This position monitors the revenue business plan to ensure performance metrics (e.g., quality, cost, effectiveness, etc.) are met and the return-on-investment is achieved. The TMS Operations Manager evaluates performance against quality goals to develop process improvements and increase quality levels. He/She conducts customer meetings and business reviews to assist clients in maintaining a leading business edge.


  • Manages compliance and liability reports to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations
  • Conducts error root cause analyses to identify corrective action plans
  • Reviews daily workload and productivity reports to hold Supervisors accountable to achieve productivity goals
  • Maintains clients' profiles and standard operating procedures to ensure the brokerage team has client requirements documented
  • Manages resources and people processes (e.g., Quality Performance Review [QPR], Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures
  • Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement
  • Makes salary recommendations to reward employee performance
  • Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development
  • Leads sales calls with account executives to support new business growth
  • Works with the Solutions group and other members of the management team to develop pricing and create proposals for prospective customers

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Average Operations Manager Salary at United Parcel Service (UPS), Inc.

Avg. Base Salary (USD)

The average salary for an Operations Manager is $77,117


What is the Pay by Experience Level for Operations Managers?

An early career Operations Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $67,563 based on 7 salaries. A mid-career Operations Manager with 5-9 years of experience earns an average total compensation of $77,786 based on 13 salaries. An experienced Operations …Read more

What Do Operations Managers Do?

Operations managers oversee their organization’s production of goods and/or services. They oversee various departments, such as purchasing, warehousing, and manufacturing. They must make sure that their company’s products meet or exceed clients’ or customers’ expectation. They must make sure that their company’s operations run smoothly and effectively. They oversee budgets. Depending on the size of their company, they may be involved in establishing sales and profit goals. They must make …Read more

Operations Manager Tasks

  • Monitor and manage operational costs.
  • Make personnel decisions regarding hiring, compensation, promotions, discipline and termination of operational support staff in accordance with company policies.
  • Manage the day to day company or department operations.

Gender Breakdown

This data is based on 19 survey responses. Learn more about the gender pay gap.

Common Health Benefits

UPS Jobs Career Advancement Roundtable

Operations Management Specialist (OMS) at UPS in Evansville, Indiana

This job listing has expired and the position may no longer be open for hire.

Posted in Transportation 30+ days ago.

Job Description:


Requisition #: 074952459

Job Category: Operations

Operation: Human Resources / Evansville Center

Job Group: PT Management

Job Grade: 099

Job Code: O501

Relocation Assist Available: No



Job Summary

Supervises daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely. Supervisors typically work Monday through Friday however, weekend work may be required based upon location and business needs. Part-time management employees are generally expected to work 5 1/2 hours per day and are paid weekly. Medical, dental, and vision benefits are offered to employees and their eligible dependents. Additional benefits include educational assistance, 401K, discounted stock, and paid vacations/holidays.

Job Requirements

Customer service skills (internal/external)

Phone etiquette

Ability to work varying shifts, additional hours and/or overtime depending on service needs

Multi-tasking skills

Perform general office tasks such as paperwork, typing, and/or use of a computer, filing, calculating and use of telephone

Good cognitive reasoning skills

Self motivation

Microsoft Office knowledge (ie. excel, word, powerpoint)

Work cooperatively in a diverse work environment

Ability to direct the work of the other employees effectively

Verification and submittal of timecards

Perform other functions that may be assigned


Employer will not sponsor visas for position.


Operations manager job description ups

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Responsibilities of Operations Managers - BA-MGT103

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